/* ALERT MODALS - Gaming Style */

/* Overlay */
.alert-overlay {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background: rgba(0, 0, 0, 0.8);
  backdrop-filter: blur(4px);
  z-index: 1000;
  display: flex;
  align-items: center;
  justify-content: center;
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.3s, visibility 0.3s;
}

.alert-overlay.active {
  opacity: 1;
  visibility: visible;
}

/* Modal Container */
.alert-modal {
  background: var(--bg-header);
  border-radius: 16px;
  border: 2px solid var(--border);
  max-width: 600px;
  width: 90%;
  max-height: 80vh;
  overflow: hidden;
  transform: scale(0.9) translateY(20px);
  transition: transform 0.3s cubic-bezier(0.34, 1.56, 0.64, 1);
  box-shadow: 0 25px 80px rgba(0, 0, 0, 0.5);
}

.alert-overlay.active .alert-modal {
  transform: scale(1) translateY(0);
}

/* Modal Types */
.alert-modal.type-new {
  border-color: var(--primary);
  box-shadow: 0 0 40px var(--primary-glow), 0 25px 80px rgba(0, 0, 0, 0.5);
}

.alert-modal.type-sla-ko {
  border-color: var(--danger);
  box-shadow: 0 0 40px var(--danger-glow), 0 25px 80px rgba(0, 0, 0, 0.5);
  animation: dangerPulseModal 2s ease-in-out infinite;
}

.alert-modal.type-no-sla {
  border-color: var(--warning);
  box-shadow: 0 0 40px var(--warning-glow), 0 25px 80px rgba(0, 0, 0, 0.5);
}

@keyframes dangerPulseModal {
  0%, 100% { box-shadow: 0 0 40px var(--danger-glow), 0 25px 80px rgba(0, 0, 0, 0.5); }
  50% { box-shadow: 0 0 60px var(--danger-glow), 0 25px 80px rgba(0, 0, 0, 0.5); }
}

/* Modal Header */
.alert-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 1.25rem 1.5rem;
  border-bottom: 1px solid var(--border);
}

.alert-header-left {
  display: flex;
  align-items: center;
  gap: 1rem;
}

.alert-icon {
  width: 48px;
  height: 48px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.5rem;
}

.type-new .alert-icon {
  background: linear-gradient(135deg, var(--primary), var(--epic));
  color: var(--text-bright);
}

.type-sla-ko .alert-icon {
  background: var(--danger);
  color: var(--text-bright);
  animation: shake 0.5s ease-in-out infinite;
}

.type-no-sla .alert-icon {
  background: var(--warning);
  color: var(--bg-dark);
}

@keyframes shake {
  0%, 100% { transform: translateX(0); }
  25% { transform: translateX(-3px); }
  75% { transform: translateX(3px); }
}

.alert-title {
  font-size: 1.1rem;
  font-weight: 700;
  color: var(--text-bright);
  margin: 0;
}

.alert-subtitle {
  font-size: 0.8rem;
  color: var(--text-dim);
  margin-top: 0.25rem;
}

.alert-close {
  background: none;
  border: none;
  color: var(--text-dim);
  font-size: 1.5rem;
  cursor: pointer;
  padding: 0.5rem;
  border-radius: 8px;
  transition: all 0.2s;
  line-height: 1;
}

.alert-close:hover {
  background: var(--bg-card);
  color: var(--text);
}

/* Modal Body */
.alert-body {
  padding: 1rem 1.5rem;
  max-height: 400px;
  overflow-y: auto;
}

/* Ticket List in Modal */
.alert-tickets {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.alert-ticket {
  display: grid;
  grid-template-columns: 60px 70px 1fr auto;
  gap: 0.75rem;
  padding: 0.75rem 1rem;
  background: var(--bg-card);
  border-radius: 8px;
  text-decoration: none;
  color: inherit;
  border-left: 4px solid var(--border);
  transition: all 0.2s;
  align-items: center;
}

.alert-ticket:hover {
  background: var(--bg-card-hover);
  transform: translateX(4px);
}

.type-new .alert-ticket {
  border-left-color: var(--primary);
}

.type-sla-ko .alert-ticket {
  border-left-color: var(--danger);
  background: linear-gradient(90deg, rgba(239, 68, 68, 0.1), var(--bg-card));
}

.type-no-sla .alert-ticket {
  border-left-color: var(--warning);
}

.alert-ticket-sla {
  font-family: 'Consolas', monospace;
  font-weight: 700;
  font-size: 0.85rem;
  padding: 0.3rem 0.5rem;
  border-radius: 4px;
  text-align: center;
}

.alert-ticket-sla.sla-new {
  background: linear-gradient(135deg, var(--primary), var(--epic));
  color: var(--text-bright);
}

.alert-ticket-sla.sla-ko {
  background: var(--danger);
  color: var(--text-bright);
}

.alert-ticket-sla.sla-none {
  background: var(--warning);
  color: var(--bg-dark);
}

.alert-ticket-id {
  font-family: 'Consolas', monospace;
  font-size: 0.85rem;
  color: var(--primary);
  font-weight: 600;
}

.alert-ticket-title {
  font-size: 0.85rem;
  color: var(--text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.alert-ticket-entity {
  font-size: 0.75rem;
  color: var(--text-dim);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  text-align: right;
}

/* Modal Footer */
.alert-footer {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  padding: 1rem 1.5rem;
  border-top: 1px solid var(--border);
  background: var(--bg-card);
}

.alert-btn {
  padding: 0.6rem 1.25rem;
  border-radius: 8px;
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s;
  border: none;
}

.alert-btn-primary {
  background: linear-gradient(135deg, var(--primary), var(--epic));
  color: var(--text-bright);
}

.alert-btn-primary:hover {
  box-shadow: 0 0 20px var(--primary-glow);
  transform: translateY(-2px);
}

.alert-btn-secondary {
  background: var(--bg-header);
  border: 1px solid var(--border);
  color: var(--text);
}

.alert-btn-secondary:hover {
  border-color: var(--primary);
}

/* Empty State */
.alert-empty {
  text-align: center;
  padding: 2rem;
  color: var(--text-dim);
}

.alert-empty-icon {
  font-size: 3rem;
  margin-bottom: 1rem;
}

/* Queue indicator */
.alert-queue {
  position: fixed;
  bottom: 1.5rem;
  right: 1.5rem;
  display: flex;
  gap: 0.75rem;
  z-index: 999;
}

.alert-queue-btn {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.75rem 1rem;
  background: var(--bg-header);
  border: 2px solid var(--border);
  border-radius: 12px;
  color: var(--text);
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s;
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.3);
}

.alert-queue-btn:hover {
  transform: translateY(-2px);
  box-shadow: 0 8px 30px rgba(0, 0, 0, 0.4);
}

.alert-queue-btn.type-new {
  border-color: var(--primary);
  color: var(--primary);
}

.alert-queue-btn.type-new:hover {
  background: var(--primary);
  color: var(--text-bright);
}

.alert-queue-btn.type-sla-ko {
  border-color: var(--danger);
  color: var(--danger);
  animation: dangerPulse 2s ease-in-out infinite;
}

.alert-queue-btn.type-sla-ko:hover {
  background: var(--danger);
  color: var(--text-bright);
}

.alert-queue-btn.type-no-sla {
  border-color: var(--warning);
  color: var(--warning);
}

.alert-queue-btn.type-no-sla:hover {
  background: var(--warning);
  color: var(--bg-dark);
}

.alert-queue-count {
  background: currentColor;
  color: var(--bg-dark);
  font-size: 0.75rem;
  font-weight: 700;
  padding: 0.15rem 0.5rem;
  border-radius: 10px;
  min-width: 20px;
  text-align: center;
}

.alert-queue-btn.type-new .alert-queue-count {
  background: var(--primary);
  color: var(--text-bright);
}

.alert-queue-btn.type-sla-ko .alert-queue-count {
  background: var(--danger);
  color: var(--text-bright);
}

.alert-queue-btn.type-no-sla .alert-queue-count {
  background: var(--warning);
  color: var(--bg-dark);
}

/* Sound toggle */
.sound-toggle {
  position: fixed;
  bottom: 1.5rem;
  left: 1.5rem;
  padding: 0.6rem 1rem;
  background: var(--bg-header);
  border: 1px solid var(--border);
  border-radius: 8px;
  color: var(--text-dim);
  font-size: 0.8rem;
  cursor: pointer;
  transition: all 0.2s;
  z-index: 999;
}

.sound-toggle:hover {
  border-color: var(--primary);
  color: var(--text);
}

.sound-toggle.active {
  border-color: var(--success);
  color: var(--success);
}

/* Responsive */
@media (max-width: 600px) {
  .alert-modal {
    width: 95%;
    max-height: 90vh;
  }

  .alert-ticket {
    grid-template-columns: 50px 60px 1fr;
  }

  .alert-ticket-entity {
    display: none;
  }

  .alert-queue {
    bottom: 1rem;
    right: 1rem;
    flex-direction: column;
  }
}